Information on handling Covid-19

Dear guests,

due to the situation with the corona virus we would like to assure you that all new and existing bookings for a stay until 11.04.2021 and for the coming summer season 2021 can be cancelled free of charge until 30 days before arrival without giving reasons. If a journey or a stay is not possible due to restrictions caused by the Corona virus, we guarantee a free cancellation until the day of arrival.

In concrete terms this means for you in case of cancellation:

• Up to 30 days before arrival free of charge
• 29 to 14 days before arrival 30% cancellation fee from the travel price
• 13 to 7 days before arrival 50% cancellation fee from the tour price
• From 6 days and in case of no-show 90% cancellation fee of the travel price

If you cancel within 30 days of scheduled arrival, your host guarantees you NO CANCELLATION CHARGES if any of the following apply:

• The “Corona Warning Light” operated by the Austrian Federal Government now classifies your intended holiday destination as a RED ZONE
• A Level 6 travel warning has been issued for the guest’s own home country or home district.
• The border to Austria is closed and entry is no longer possible.
• The foreign ministry of the guest’s home country has issued a travel warning for our holiday region/district with an advisory against non-essential travel. Travel to Austria for holiday purposes is not possible.
• The guest or other persons living in the same household have tested positive for corona (medical certification of this fact may not be more than 48 hours old) or a government-ordered quarantine remains in effect at the previously scheduled time of arrival. In this case, the guest is required to present the host with appropriate documentation of the circumstances.
  

So you can already book your planned vacation without risk despite the uncertainty.